FAQ

What types of clothing do you offer?

Our store offers a curated selection of stylish and versatile clothing, including chic dresses and trendy jumpsuits. Our collection is designed to empower customers to express their individuality while ensuring comfort and fashion for any occasion.

How can I determine my size when ordering?

To ensure the best fit, we recommend referring to our size chart available on each product page. It provides detailed measurements for each size, allowing you to select the most appropriate size based on your body measurements.

What is your return policy?

We have a 30-day return policy. You may request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. Please contact us at support@poshshell.com to initiate a return.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including bodysuits, face masks, intimates, swimwear, custom products, and personal care goods. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired item promptly.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@poshshell.com. We will evaluate the issue and work to resolve it promptly.

How can I contact customer support?

You can reach our customer support team via email at support@poshshell.com. We are here to assist you with any inquiries or concerns you may have regarding your order or our products.